Terms of service

Welcome to Pavia. These Terms of Service ("Terms") govern your access to and use of the Pavia website and the purchase of products from our online store. By placing an order or otherwise using our site, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Pavia

Pavia is an online store based in Egypt, offering bags and related accessories for sale to customers. References to "we," "us," or "our" mean Pavia; references to "you" or "customer" mean the person using our website or placing an order.

2. Eligibility

By using our website and placing an order, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.

3. Products and Pricing

  • We make reasonable efforts to display product colors, materials, and details accurately, but slight variations may occur due to screen settings or manufacturing.
  • All prices are listed in Egyptian Pounds (EGP) unless stated otherwise, and are subject to change without prior notice. The price charged is the price displayed at the time you place your order.
  • We reserve the right to limit quantities, refuse orders, or discontinue any product at our discretion.
  • In the rare event a listed price is incorrect due to a technical or typographical error, we reserve the right to cancel the order and refund any amount paid.

4. Orders and Payment

  • Placing an order constitutes an offer to purchase, which we may accept or decline. An order is only confirmed once you receive an order confirmation from us.
  • We accept the payment methods displayed at checkout (which may include cash on delivery, card payment, or digital wallets, depending on availability).
  • You agree to provide accurate, current, and complete information when placing an order, including your name, delivery address, and contact details.
  • We reserve the right to cancel any order suspected of fraud, unauthorized activity, or error, and will notify you if this happens.

5. Shipping and Delivery

  • Estimated delivery times are provided at checkout and are approximate, not guaranteed. Delays may occur due to courier, weather, or other circumstances beyond our control.
  • Risk of loss and title for products pass to you upon delivery to the shipping address provided.
  • Shipping fees, if any, are displayed at checkout before you complete your order.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Refund & Return Policy, which forms part of these Terms. Please refer to that policy for eligibility, timeframes, and the return process.

7. Account Registration (if applicable)

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. Notify us immediately at paviastoreeg@gmail.com if you suspect unauthorized use of your account.

8. Intellectual Property

All content on the Pavia website — including the Pavia name, logo, product photography, graphics, and text — is the property of Pavia or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use this content for commercial purposes without our prior written consent.

9. Prohibited Uses

When using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems or interfere with the site's operation
  • Submit false, misleading, or fraudulent information, including for orders or payments
  • Use automated tools (bots, scrapers) to access or extract data from the site without permission

10. Limitation of Liability

To the fullest extent permitted by Egyptian law, Pavia shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased, beyond the value of the order in question. Nothing in these Terms limits any right you have under Egypt's Consumer Protection Law No. 181 of 2018 that cannot be lawfully excluded.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of any third-party sites.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our website after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the competent Egyptian courts, without prejudice to any consumer protection rights or dispute resolution mechanisms available to you under Egyptian law.

14. Contact Us

If you have any questions about these Terms, please contact us at: