Shipping policy

This policy explains how Pavia processes, ships, and delivers your order. By placing an order with us, you agree to the terms below.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • During sales, promotions, or high-demand periods, processing may take slightly longer. We'll notify you if there's a significant delay.

2. Shipping Destinations

  • We currently ship to addresses within Egypt only. We do not offer international shipping at this time.

3. Shipping Methods and Costs

  • Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.
  • We offer Standard Delivery on all orders, and Cash on Delivery as a payment option where available.
  • Any free-shipping thresholds or promotions will be clearly displayed at checkout.

4. Estimated Delivery Times

  • Cairo & Giza: 1–3 business days
  • Other governorates: 3–5 business days

These timeframes are estimates and not guaranteed. Delivery times may vary due to courier availability, weather, remote locations, or circumstances beyond our control.

5. Order Tracking

Once your order ships, you will receive a confirmation with your tracking details (where available) via email or a message from our team, so you can follow your delivery status.

6. Delivery Attempts

  • Our courier will attempt delivery to the address provided at checkout. Please ensure someone is available to receive the order and that your address and phone number are accurate and complete.
  • If delivery is unsuccessful after multiple attempts, the order may be returned to us, and additional shipping charges may apply for re-delivery.
  • For cash-on-delivery orders, please have the exact payment amount ready.

7. Delayed or Lost Shipments

If your order hasn't arrived within the estimated delivery window, please contact us at paviastoreeg@gmail.com with your order number so we can investigate with the courier. In the rare event a shipment is confirmed lost, we will offer a replacement or a full refund.

8. Damaged Shipments

If your order arrives visibly damaged, please do not accept the delivery if possible, or contact us within 48 hours of delivery with photos of the damaged packaging and item. We will arrange a replacement or refund in line with our Refund & Return Policy.

9. Incorrect Address

Pavia is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at checkout. Please contact us as soon as possible at paviastoreeg@gmail.com if you need to correct your address after placing an order — we'll do our best to update it before the order ships.

10. Contact Us

For any shipping-related questions, reach out to: